The Home Depot

410 Elmira Rd, Ithaca, NY 14850, USA

About The Home Depot

4.1 / 5

from reviews

Is this your business?

    mister7fiddlesnout
    -
    September 22, 2021

    I'm a new cardholder with Home Depot, I ordered a corner shower kit (3 pieces), I get a notification that my order is ready for pickup. I go, do curbside pickup and my glass door piece is not to be found. Her name is AMANDA... and she is... Amazing!! Even though they weren't able to track it down that day, due to short on working employees, which I don't hold against them because everyone and everywhere this is a situation. Anyways, she was upfront with me for what was going on, didn't try to push me aside with my problem. She called me every time there was an update for the next following days! Which was awesome to know that I wasn't forgotten about. My problem was taken care of in a few days and I personally really appreciate her efforts and Home Depot is lucky to have this hard working individual. So if anyone runs into Amanda, you're in good hands.

    Ben Hoffman
    -
    November 15, 2021

    Built a new bathroom in my house with everything from here. I can always find just what I need, when I need it. Especially those rental tools. These guys all about the service! Love going here!

    Cindy Cullen
    -
    July 06, 2021

    Home Depot, Ithaca is my go-to Home Depot store. I want to share my experience with Sarah from the hardware department. I purchased a bench online and while assembling it over the weekend, two of the bolts stripped and I was unable to finish putting the bench together. I called the store disappointed and frustrated and spoke to Sarah who indicated someone at the store will be able to take a look at the bench and see if they can help. When I got to the store I went to the customer service desk and asked a staff member to page Sarah. I was then told that Sarah said to go to the tool rental desk and someone should be able to help me. I went to the tool rental desk and the employee behind the counter advised me to return the bench as it sounded like I will need to either rent or purchase tools/hardware to fix the bench - which I didn't seem was fair for me to do. I then walked back to the customer service desk and explained the whole situation in an attempt to return the bench. The employee I spoke with then asked Sarah to talk to me. After I explained the outcome of the conversation with the tool rental desk, Sarah walked with me to my car to take a look at the bench. She then went back inside the store several times to get the appropriate tools to get the bolts into the bench and I was able to leave the store with a fully assembled bench. This whole process was not a five minute deal and Sarah was patient and gave me her undivided attention the entire time. This is not the first time Sarah has helped me in a frustrating situation and had it not been for Sarah I would have probably returned the bench and wait another week for a replacement or would have probably taken my business elsewhere.

    Lyndsay Caldwell
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    August 17, 2021

    I prefer to shop here or rather than Lowe's. Anytime I have a question or I get lost which is quite frequently there's always somebody around. If they don't know where an item is or the answer to my question they do what they can to find out. Now I can only speak from my personal experience but I really have no reason to complain at all I think the staff is friendly for the most part, check out is very easy, the layout makes sense

    Jim Russell
    -
    December 31, 2021

    The paint department and Stephanie are awesome the rest of the employees are right there to help you as soon as you show up

    The Home Depot

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    410 Elmira Rd, Ithaca, NY 14850, USA

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