The staff at the Ithaca Home Depot do a GREAT job. While the footprint is smaller than the Lowe's store a few miles north, the HD online ordering system can get you anything ! Special kudos go out to the Pro Desk staff, thank you for my years of great service !
Have been here multiple times. My experiences usually end with poor customer service, a long wait for assistance, or the simplest items not being in stock. Most recently, I asked for assistance on locating a specific bolt that was a certain grade.The worker showed me where the bolts are told me he didnt know what grade it was and walked away even after he watched me come from that aisle. It seems to be the only Home Depot that I have repeated customer service problems.
I purchased a Ryobi mower late last summer It has less than 10 running hours on it. It stopped working. Ryobi said to have local Ithaca, NY store repair it. Repair told me would be a one day repair. It has now been 5 days. After 2 days, I was told "working on it" and would get back to me. On Wednesday, I was told the guy who does repairs is not back in until Friday and no one else has any idea where my mower is, status of repair, if it has to be sent to ryobi, NOTHING!! Ryobi told me they don't know what the voter is doing so not their problem! I can't believe no one can give me any info!! My grass is not getting any shorter! Most likely the LAST time I will be using Home Depot for major purchase or repair! LAST Ryobi product I will buy!
Our home Depot is nice, the prices and deals are great. And if you have a project in your house home Depot is the way to go.
Well stocked shelves. Love the attention to my fur-baby
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