Great service. Helpful. Like layout and orderliness of Home Depot store. At this time prefer Home Depot to Lowe's. Needed also to rent a tool. Lowe's is closer. Reason I usually stop there first. Recently didn't have in stock what I needed.
What a well run Home Depot! Eric and Jim in the tool rental department volunteered to helped me out this morning, and I don't know how I would have gotten done what I needed done without them. I asked three other people in the store for where to find things, and each person took the time to direct me (accurately) or look up the item and find the exact location. I was very impressed! The Home Depot staff at my hometown Home Depot are not nearly as caring and nice. Way to go!
I shopped here pretty frequently, until tonight when I stopped in to buy two keyless door handles and price match an identical product on amazon ($40 price difference)- a policy that's pretty clearly stated on their website. The cashier was unbelievably rude and refused to even hear me when I asked very politely if he could price match Amazon. When I asked, the third time, he said "sorry I don't speak millennial" "that's a millennial thing I don't know what you're talking about". He was extremely high, or at least appeared to be. He sent me to the customer service desk and I left his checkout, the customer service desk also refused to price match in opposition to their own policy, but at least she was polite and not intoxicated. I have never gotten worse customer service or been profiled based on my age or appearance, I will not be coming back. If that cashier profiles the wrong person they're going to get sued.
The Ithaca Store is a mess. Full carts with returned merchandise are left for weeks in the isles and you have to move them to get a cart down the isle or to get material off a shelf. The " plumbing specialist" doesn't even know what pipe dope is. Their website lists items that are in stock but when going to the store the shelf is bare and the employees have no idea where the product is located, if you can actually get an employee free from their private conversations. This store is one of the worst Home Depot stores. Upper management needs to come in and clean up the store management. One star was too much credit.
Staff is helpful as they can be. Supply chain issues make it difficult to find what you want (for me that was ready-to- install kitchen countertop). Prices seem really high, but again I suppose that is due to demand outstripping supply.
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