1133 NY-414, Waterloo, NY 13165, USA

About Smashburger

3.7 / 5

from reviews

Is this your business?

    Annette Sinski
    November 06, 2022

    We waited for 22 minutes just to get a hamburger and fries. The fries were hard as rock, and cold. Could not even bite into it. Went to return the fries with my receipt. She wouldn't give me new fresh fries. Didn't want to give me my money back. Horrible.

    James Taylor
    October 07, 2022

    We tried this place because we've heard some good things about it. The cost was about what we expected, however the food did not live up to the hype. When our order was finally ready, (it was pretty busy) it was wrong. I was given 2 trays with our's and someone else's order mixed together. After straightening it out we were all set. I order the regular fries, they were cold, I'm talking below room temperature! My wife's sweet potato fries were luke warm and soggy. The chicken fingers were a little rough and stringy, and my double burger was just okay. On the plus side the staff was very friendly and courteous. I don't know if it makes a difference but this was not at a stand alone location, this was located inside of another venue, on a busy Friday night. Well try again at a stand alone location and update the review.

    Gary R
    November 18, 2022

    Very good burger, a lot of flavor. I wish it away from all the slot machines though. Sometimes it's good to be quiet and eat.

    Marion Patchen
    January 08, 2023

    I used to love there burgers, but lately they don't taste good, I don't know if they changed there burgers but there not worth getting anymore.

    Samantha Prunier
    April 09, 2022

    If I could give a zero I would. Do not eat there, unless you plan on waiting at least 38 mins, for an incorrect burger. And then when asking about order, order was not being prepared. So when speaking about order and wanting it to go instead of dine in. It was acknowledged and then prepared incorrect and not packaged to go. So then I proceeded to ask for a refund. And to speak to a manager. Numerous employees and said manager on duty, Would not acknowledge or even come to speak to me. We don't do refunds on weekends or fix sandwich and make it correct. No cheese was ordered on burger. And cheese was certainly on said sandwich. Smashburger corporate will certainly be getting a phone call about said manager on duty.


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    1133 NY-414, Waterloo, NY 13165, USA

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