If I could give a zero I would. Do not eat there, unless you plan on waiting at least 38 mins, for an incorrect burger. And then when asking about order, order was not being prepared. So when speaking about order and wanting it to go instead of dine in. It was acknowledged and then prepared incorrect and not packaged to go. So then I proceeded to ask for a refund. And to speak to a manager. Numerous employees and said manager on duty, Would not acknowledge or even come to speak to me. We don't do refunds on weekends or fix sandwich and make it correct. No cheese was ordered on burger. And cheese was certainly on said sandwich. Smashburger corporate will certainly be getting a phone call about said manager on duty.
Susan Moshier
-
December 04, 2021
Two stars for presentation (flag on top of burger). Had my first Smash Burger at Del Lago, waited a half hour for two classic double smash burgers, a strawberry milkshake, soda, and smash tots for $31.
I am familiar with Smash burgers that they are supposed to be super thin, crisp and fresh. The burger was regular sized, like Wendy's. Tots were soaked in oil, had to blot them down with multiple napkins, we saw the oil come out of the tot container.
Best thing was the strawberry milkshake. Not overly sweet and had nice consistency.
I'd recommend going to the Buddha Bowl next door. They got to order, eat and pick up their food before Smash Burger customers had a chance.
Amin nini
-
May 10, 2022
Decent burgers made here. Service is OK.
Oliver Hine
-
April 26, 2022
If you're switching hours around randomly, please at least update the google listing with these new hours so people don't exit the thruway for a burger only to find you're not open.
David Nashburn
-
December 31, 2021
Cant tell you if the food is good or not left line after waiting in same spot for 45 min way under staffed 2 people really. All mighty smash burger what a joke close this location downDont bother replying with your same cookie cutter reply I see on every other bad review. Nope you didnt hit the mark not even close. I'm only posting this so others know you may wait over an hour between waiting in line and when you get your food.
If I could give a zero I would. Do not eat there, unless you plan on waiting at least 38 mins, for an incorrect burger. And then when asking about order, order was not being prepared. So when speaking about order and wanting it to go instead of dine in. It was acknowledged and then prepared incorrect and not packaged to go. So then I proceeded to ask for a refund. And to speak to a manager. Numerous employees and said manager on duty, Would not acknowledge or even come to speak to me. We don't do refunds on weekends or fix sandwich and make it correct. No cheese was ordered on burger. And cheese was certainly on said sandwich. Smashburger corporate will certainly be getting a phone call about said manager on duty.
Two stars for presentation (flag on top of burger). Had my first Smash Burger at Del Lago, waited a half hour for two classic double smash burgers, a strawberry milkshake, soda, and smash tots for $31. I am familiar with Smash burgers that they are supposed to be super thin, crisp and fresh. The burger was regular sized, like Wendy's. Tots were soaked in oil, had to blot them down with multiple napkins, we saw the oil come out of the tot container. Best thing was the strawberry milkshake. Not overly sweet and had nice consistency. I'd recommend going to the Buddha Bowl next door. They got to order, eat and pick up their food before Smash Burger customers had a chance.
Decent burgers made here. Service is OK.
If you're switching hours around randomly, please at least update the google listing with these new hours so people don't exit the thruway for a burger only to find you're not open.
Cant tell you if the food is good or not left line after waiting in same spot for 45 min way under staffed 2 people really. All mighty smash burger what a joke close this location downDont bother replying with your same cookie cutter reply I see on every other bad review. Nope you didnt hit the mark not even close. I'm only posting this so others know you may wait over an hour between waiting in line and when you get your food.