We have been bringing our Ford trucks here for service since moving to the neighboring town 3 years ago. We appreciate their honesty and quality service. We had an reoccurring check engine light on one truck and the service writer and the technician were very helpful in getting the problem solved so we can get back on the road. Thank you.
Just bought a truck from Shepard and had a nice experience. No high pressure sales, and when I picked up the vehicle there was no high pressure to up-sale warranty and undercoating. All aspects of the process were great and went smoothly. I would highly recommend Shepard Ford.
These are not the best times to be buying a new car. I do trust the Shepards in terms fairness. I appreciate the civility of the sales process, and that there are no additional charges due to supply/demand issues. We purchased a 2022 Escape Hybrid, our first intro to electric cars. The supplement of electric to the gas engine is impressive, resulting in 40+ mpg. So far, so good.
Buying a vehicle is stressful enough, Shepard brothers and mark my salesman specifically made the experience very easy. I called that morning to confirm inventory availability and drove the hour to the dealership to test drive. Mark had both the trucks I was interested in warmed up and ready to go, which was nice considering the cold March morning. The negotiations were a breeze and pleasant unlike others in the past. I will be back when I am ready to buy my next truck.
Needed an oil change. Scheduled an appointment at 7:30 am. Dropped off vehicle the night before, by 9 am no phone call so I called and they were just getting it in. Finally picked up car by 9:50 am. I also figured it was the first oil change so it would be free. I was able to use my Ford reward points, but still. I know Chevrolet gives you 3 free oil changes. I also thought they would reset the oil life, nope I did it. I had to Google how to do it because it is a new car and it has too much technology. I guess I should have taken the vehicle to my own mechanic.
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