I want to share my experience with Juleena from the Geneva store. She was very helpful, went above and beyond to look up, compare, and recheck the product I was looking at and for. The store is organized and very clean. If I could give more stars for Juleena and the Geneva store I would! The other store staff was also friendly.
I always have had very good service here, I love the products. You have got to know what you're doing because the ladies are there to sell it to you, not be your stylist. They are knowledgeable but they didn't go to beauty school. I appreciate all the good work these ladies do.
The girl who helped me find the right hair products, FINALLY, she was super kind and attentive. Place was well organized and clean.
I don’t get why you plaster your phone # and hours in huge lettering across your front store windows if you don’t plan to follow them? New hours Monday thru Saturday 10 - 6? I am/was here at 4pm along with a bunch of other random people. The phone would just ring with no answer. Thought maybe someone was on break decided to hang out for 45 min to see, still nobody. During that time at least 10 people came and left. Lots of missed sales opportunities. Guess I’ll try Walmart for what I need!
The manager at this location is very rude, I was looking for a professional Ethnic hair product line no one bothered to ask me if I needed any help until I politely asked if they carried the brand and she rudely said “no no no we don’t” so Ive chosen an alternative and paid for the items and left, Horrible customers service .
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