RELAX The Spa – Rochester

235 High St Ext, Victor, NY 14564, USA

About RELAX The Spa – Rochester

4.8 / 5

from reviews

Is this your business?

    Erin Buckley
    -
    May 07, 2022

    I unfortunately had a terrible experience at Relax Spa today. As a Mother's Day gift, I was scheduled for an 80 min massage. I checked in and was escorted to the locker room to change for my treatment. Once done, I sat in the quiet room awaiting my therapist. I watched as client after client was called. 25 minutes past my scheduled appointment, I went out to the front desk to inquire. Another 10-15 minutes later, whom, I am assuming is a manager, comes to tell me they were unaware my therapist was not in the building when I checked in and she was unable to make it due to an emergency. Unfortunately there was no one to fulfill my treatment. I completely understand that emergencies happen but how do you not know your employee is not in the building and that you have a client waiting for 40 minutes? I was provided a gift certificate for an 80 minute massage, which I believe should have been provided for compensation for the missed treatment but what about the 40 minutes I waited (which would have been longer had I not asked)? I believe more is owed than this. With it being Mother's Day weekend I am obviously unable to book a treatment anywhere else. I truly couldn't be more disappointed in Relax's customer service. There was nothing relaxing about today.

    Rebeccah Demaray
    -
    May 11, 2022

    This was my first massage ever. It felt amazing and Mary Elizabeth was very professional and attentive and personable but without talking too much! She made me feel very comfortable and at ease.

    April Kelley
    -
    January 09, 2022

    I absolutely loved the Swedish massage that I received at Relax The Spa! I would highly recommend Veronica N as your massage therapist. She was professional and personable. She asked questions and made sure that I was comfortable during my visit! I feel so relaxed after my visit here!

    Candida Welker
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    May 22, 2022

    Such a relaxing service but the knowledge of the the staff was such a wonderful plus.. I can’t wait to book more services

    Tammy Galusha
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    May 06, 2022

    My first massage I've ever had. I received a Gift Card for my birthday. I picked a hot rock massage. It was wonderful. Suddendly I felt stress free and relaxed. UNTILL I gave the receptionist the gift card, that she said had NO BALANCE ON IT. There goes my stress and anxiety. She claimed there system has an issue with Gift Cards, and would need to chase down the manager. ( Now I feel embarassed, and like a theif) So much for the relaxing massage. Well they figured it out, and it's an issue with their computers. The gift card was indeed purchased. I walk out more stressful than I was when I walked in. Thanks for nothing. Thanks for wasting my time, thanks for embarassing me. Do not go here with a gift card and think you are going to relax.

    RELAX The Spa – Rochester

    Our Address

    235 High St Ext, Victor, NY 14564, USA

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