Tony quickly identified the problem with my unit, corrected it, and advised me regarding how to proceed in the future. He was very careful to protect my hardwood floors on his many trips in and out of my home. I should mention that Potter accommodated me the day after my first call to them. In contrast, another well known company (which professes to provide prompt service) would have scheduled me 7-10 days out!! I would absolutely recommend Potter.
Our Tech Kyle was very helpful, assessing the repair needed and finished the job on our unit. He and the rest of the Potter Heating/ Cooling company Family are just that Great, plus friendly, and professional. I would recommend them to anyone that has a heating/Cooling system that needs repair or needs systematic attention. Many Thanks, Stephen and Juli
Tony not only did regular maintenance on our AC unit but corrected an HVAC problem in the house which we have had since moving in 20 years ago. Our upstairs floor was not being heated or cooled. He diagnosed the problem as a damper that was not opening and corrected the problem. He was professional, knowledgeable, and did an excellent job. Thanks very much, Tony.
This could be a long story, but to get down to it, I used a different company many years ago that installed our new very expensive furnace and so I was always skeptical of having anyone else come in. To the point I hadn't had maintenance come for nearly 4 years. Let me tell you I'm not just satisfied with the work, I'm impressed. I shamefully didn't catch his name , but was very professional, personable and did his job quite well. I've had the other company mangle metal and leave it that way. This was my first serive with Potter and he came in did his job thoroughly I might add as well as cleaned up and left it as nice as it was. He even used his own hose outside and had his own foil tape. Just all around impressed, he even showed me the metter readings of my AC unit and give us an all green as it was working in tip top shape.. . We signed up for a maintenance program that doesn't break the bank and potter is local, As I get older I realize how important it is to support local and also Potter is Veteran owned. I highly recommend them. Very happy we chose this company.
Potter replaced our hot water heater with an instant hot water system. Meticulous work, great accessibility and customer service, and reasonably priced. I highly recommend Potter; they are what every contractor should be.
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