I'm the first in my family ever to call a plumber. I've installed toilets, sinks, faucets, hot water heaters, and waterlines, but a persistent subterranean drain pipe blockage broke me! Like my stubborn father before me I would spend days , if necessary, to do it myself. My experience with Penfield Plumbing was positive from the moment I called. Renee was very upbeat, articulate, and cheerful in processing my request for an appointment. Upon meeting Vinney the plumber in my driveway I knew it was going to be a good day! Within 5 minutes he presented as very knowledgeable and passionate about his work. As an added bonus he is downright charismatic. Vinney thoroughly explained all potential repair scenarios and possible costs. He opted for an approach that rectified the problem and saved me some money by modifying his original plan of attack. In addition, he left my wife and I with several helpful hints that will likely stave off future drainpipe obstructions. Given my advancing age I just might contact Penfield Plumbing for my next toilet installation. PS God bless all essential workers and small businesses everywhere!!
Amazing service. The gave us a quote the same day we called and was able to,come back the next day to install. They had some installation issues ( not their fault, old house) so they changed the gas water heater to a electric one sane day, ran the electrical lines as well. They had open communication and excellent techs.we spoke to a few different people at the company throughout the day, and everyone we spoke to was helpful and aware of the services being performed. We will be reusing thier services and referring to anyone we know!
Excellent service. I called and they came right out the next day. Arron was great in explaining the options and did the recommended repair immediately. If you have a problem, I highly recommend using Penfield Plumbing because they treat the customer well and do the service right.
We have been using Penfield Plumbing ever since we moved to Rochester in 2019. They are wonderful. We have had them work on small projects from installing a new garbage disposal to a more complicated shower plumbing project. So far we have had John and Bryan out to do the service calls. Both are so nice, professional, and do great quality work. Booking an appointment is very easy and often our scheduled service date gets moved up which is always appreciated. We highly recommend them.
Referred by Crossfield Heating and Cooling, I scheduled someone from your team to give me an estimate on a water heater replacement last Monday, June 13th at my condo in Brighton. Setting up the appointment was super easy, the operator I spoke to (I think her name is Monica) was very friendly, and helpful. When the technician showed up, he was friendly at first but then he came off as annoyed after seeing the location of the water heater. On his way out the door after giving me the estimate, he told me how he was not a fan of condos, which made me feel pretty awkward. I interpreted his words, and body language as in Penfield Plumbing & Heating was not a fan of earning my business. Therefore, I decided to give the project to a different company.
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