As always great experience. Matt was extremely helpful. Courteous. Wonderful company wonderfull employees
Lori Forrester
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May 05, 2022
Our household go to company if water is involved. Next day service, usually. Always friendly and professional!
Caitlin Abbott-Dockery
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August 26, 2021
They were quick to get someone out. The guy was friendly and answered all of our questions without hesitation. Gave some good advice. We were shocked with the price of the video footage needed for insurance purposes. Wish we had a slight heads up as to how much it would cost, I know it’s a case by case basis BUT there has to be a minimum and I think it’d be good for customers to know at least that ahead of time. Or told the average cost of something like that. Other than that I’d recommend this company and would definitely use them again if needed.
Alec Fitzgerald
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February 12, 2022
A few weeks ago I had reached out to Mr Rooter of Syracuse to perform some updates to my house. Matt came in, updated and fix repairs that were done incorrectly by another plumber. Everything looks perfect and is up to code. Zero issues with the work they did and can’t say enough good things about Matt and the company. I use Mr Rooter at my work and was the main reason I used them at my home. Thanks to Matt and the owner, everything is now perfect in my home. Thank you for everything!
Jim Hebert
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September 01, 2021
We could not relight our pilot on the hot water tank. We placed a service call. We were told of the initial $59. Service call fee. The technician arrived, laid down on the floor to get a good view of the view window of the pilot light. Proceeds to instantly restart the pilot light. No other work done, no other maintenance. Charges a diagnostic fee of additional $125.00 for restarting the pilot. Their time is not free, but that comes to a labor charge of about &1500. Per hour. Excessive charges. I should have inquired about other fees and charges first. At least we have hot water!
As always great experience. Matt was extremely helpful. Courteous. Wonderful company wonderfull employees
Our household go to company if water is involved. Next day service, usually. Always friendly and professional!
They were quick to get someone out. The guy was friendly and answered all of our questions without hesitation. Gave some good advice. We were shocked with the price of the video footage needed for insurance purposes. Wish we had a slight heads up as to how much it would cost, I know it’s a case by case basis BUT there has to be a minimum and I think it’d be good for customers to know at least that ahead of time. Or told the average cost of something like that. Other than that I’d recommend this company and would definitely use them again if needed.
A few weeks ago I had reached out to Mr Rooter of Syracuse to perform some updates to my house. Matt came in, updated and fix repairs that were done incorrectly by another plumber. Everything looks perfect and is up to code. Zero issues with the work they did and can’t say enough good things about Matt and the company. I use Mr Rooter at my work and was the main reason I used them at my home. Thanks to Matt and the owner, everything is now perfect in my home. Thank you for everything!
We could not relight our pilot on the hot water tank. We placed a service call. We were told of the initial $59. Service call fee. The technician arrived, laid down on the floor to get a good view of the view window of the pilot light. Proceeds to instantly restart the pilot light. No other work done, no other maintenance. Charges a diagnostic fee of additional $125.00 for restarting the pilot. Their time is not free, but that comes to a labor charge of about &1500. Per hour. Excessive charges. I should have inquired about other fees and charges first. At least we have hot water!