Since my husband was terminally ill I had to find someone to repair my clogged sewer. On 4/21/2017 I paid Mr. Rooter $258+ to clean and inspect my sewer line that was backing up into the utility tub. They gave me a cost estimate and scope of work to perform a sewer trap replacement for $3,890. I paid them $1,500 and entered into a contract. They began on 4/25. They pointed out the lateral pipe coming out of my basement and they worked all day but, at EOD they said it would cost more to complete because of water and soil issues. They filled the hole. Next day they asked for an additional $5,750. I felt I had no choice but to agree. They re-dug the hole that they filled the previous day damaging the driveway and sidewalk and claimed they could not locate the sewer pipe they had showed me previously. To complete the job they would return the following day, install a hanging sewer system and hook it up to the main sewer line for an additional $9,709 -- promised completion 4/27. We are now over $20,000. They arrived on 4/27 and again re-dug the hole they filled the previous day and installed a hanging sewer system along the inside basement wall but did not connect it to the main sewer system. At this point the hole was as big as my entire front yard and soil was collapsing, compromising the foundation and clogging the main sewer system. At this point the Village of Minoa confronted Mr. Rooter employees who admitted they could not perform the work. The Village shut them down and ordered them off the site due to incompetence. The Village finished the work themselves on May 4. I was left with sewer pipes hanging in basement, ruined driveway and sidewalk, totally destroyed front and side yard and a credit card bill of over $20,000 plus repair costs.
I have spent 2 years of countless phone calls, letters and meetings trying to resolve this and have had absolutely no relief from Mr. Rooter Plumbing of Great Syracuse or their home office in Waco, Texas. Given the circumstances at the time, I felt I had no options, but I hope no one else is foolish enough to do business with this company!!!!!!!
Jana Hilton
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September 14, 2022
Very professional and knowledgeable about the system in my home. The job was completed in excellent timing. Would definitely use again.
Alec Fitzgerald
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February 12, 2022
A few weeks ago I had reached out to Mr Rooter of Syracuse to perform some updates to my house. Matt came in, updated and fix repairs that were done incorrectly by another plumber. Everything looks perfect and is up to code. Zero issues with the work they did and can’t say enough good things about Matt and the company. I use Mr Rooter at my work and was the main reason I used them at my home. Thanks to Matt and the owner, everything is now perfect in my home. Thank you for everything!
Steven Frackenpohl
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October 16, 2020
John Wayne and his crew did a great job. They were informed, polite, neat and efficient. Their ability to pull a new main sewer drain through the old one to the street hookup saved us taking down part of our porch to dig a trench. Pipe Bursting is also pretty neat to watch!
Ryan Guerdon
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April 25, 2022
Matt is very professional and took care of the issue right away. I would not hesitate to use Mr. Rooter again for plumbing services. Thank you.
Since my husband was terminally ill I had to find someone to repair my clogged sewer. On 4/21/2017 I paid Mr. Rooter $258+ to clean and inspect my sewer line that was backing up into the utility tub. They gave me a cost estimate and scope of work to perform a sewer trap replacement for $3,890. I paid them $1,500 and entered into a contract. They began on 4/25. They pointed out the lateral pipe coming out of my basement and they worked all day but, at EOD they said it would cost more to complete because of water and soil issues. They filled the hole. Next day they asked for an additional $5,750. I felt I had no choice but to agree. They re-dug the hole that they filled the previous day damaging the driveway and sidewalk and claimed they could not locate the sewer pipe they had showed me previously. To complete the job they would return the following day, install a hanging sewer system and hook it up to the main sewer line for an additional $9,709 -- promised completion 4/27. We are now over $20,000. They arrived on 4/27 and again re-dug the hole they filled the previous day and installed a hanging sewer system along the inside basement wall but did not connect it to the main sewer system. At this point the hole was as big as my entire front yard and soil was collapsing, compromising the foundation and clogging the main sewer system. At this point the Village of Minoa confronted Mr. Rooter employees who admitted they could not perform the work. The Village shut them down and ordered them off the site due to incompetence. The Village finished the work themselves on May 4. I was left with sewer pipes hanging in basement, ruined driveway and sidewalk, totally destroyed front and side yard and a credit card bill of over $20,000 plus repair costs. I have spent 2 years of countless phone calls, letters and meetings trying to resolve this and have had absolutely no relief from Mr. Rooter Plumbing of Great Syracuse or their home office in Waco, Texas. Given the circumstances at the time, I felt I had no options, but I hope no one else is foolish enough to do business with this company!!!!!!!
Very professional and knowledgeable about the system in my home. The job was completed in excellent timing. Would definitely use again.
A few weeks ago I had reached out to Mr Rooter of Syracuse to perform some updates to my house. Matt came in, updated and fix repairs that were done incorrectly by another plumber. Everything looks perfect and is up to code. Zero issues with the work they did and can’t say enough good things about Matt and the company. I use Mr Rooter at my work and was the main reason I used them at my home. Thanks to Matt and the owner, everything is now perfect in my home. Thank you for everything!
John Wayne and his crew did a great job. They were informed, polite, neat and efficient. Their ability to pull a new main sewer drain through the old one to the street hookup saved us taking down part of our porch to dig a trench. Pipe Bursting is also pretty neat to watch!
Matt is very professional and took care of the issue right away. I would not hesitate to use Mr. Rooter again for plumbing services. Thank you.