I called to get an order before close. The employees on the phone told me i could order in the store but cannot place an order for pickup over the phone. I said well it’s 10 minutes to close, she said i must order in the store. I drove all the way to the shop and they told me they were closed as soon as i arrived. I was there before the scheduled closing. I asked why i could not order as i made it there during the time of advertised operations. The employee looked at me and said “we are closed” with a rude and fake smile. When i said “but i called on the phone to make sure you were open” she repeated “dude we’re closed” So why send me down here with the assumption that i could place an order? This was 9/3/22 @7:55. I’m very upset because this was one of my favorite places to go, I’m afraid i won’t be coming back. Especially if that employee works there
Not impressed at all for the cost; almost $100 for 1 burrito, 1 quesadilla, and 3 soft tacos. I can't even say the food was worth it. Another restaurant over inflating their costs to cover the Covid issue. They should be ashamed of themselves.
I ordered my food about an hour prior to picking it up as I understand how frustrating online ordering can be as a cook myself, while there I waited for the three people dining in to get their orders respectfully so the staff could focus on food. While doing so I noticed a few food safety violations but you can gather that from other reviews about it as they're mostly correct. However one I would to point out is, line cooks don't really like to change gloves and it's very distracting to think what may have touched my meal. After the small amount of customers they were serving the lady near the cash register asked for my name I gave my name and what I ordered which was a burrito with Chicken, Queso, Chipotle, Cilantro Rice, and beans. The lady proceeded to ask what my name is around 3 times, stares at me blankly and hands me my order without saying a word. I wished her a good rest of her day with 0 response, honestly the rudest interaction I've had at a restaurant that isn't a chain restaurant. The burrito itself was mediocre, the base components were solid like the tortilla it was good quality but there was almost no Queso or Chipotle it was hardly noticable. The rice was sort of hard and didn't taste of cilantro. Chicken was the best part but it still was mediocre at best. However, whoever rolled the burrito itself (disregarding the flavor) nailed it. It held amazingly and didn't spill. Maybe the technique is there but the ingredients and attitude are not. Regarding the price point, 12$ is steep for the quality of ingredients.
So not only does this place have amazing food and a ton of gluten free/vegetarian options but there service is incredible! That's all you really need to know but if you want a real story, buckle up... Last month I had planned a twenty person suprise birthday party for my brother. We were not able to have a 30th party for him due to covid, so we planned to make his 31st extra special. The venue (that we all love and still do!) called me 3 hours before the party was supposed to start to tell me they had a Covid outbreak ...and needed to cancel to keep us all safe and healthy. We of course wouldn't be charged for the party being canceled but how were we going to host 20 people with less than 3 hours notice AND keep the change of plans a suprise? Alhough I appreciate the restaurants actions it did leave me in an insane time crunch. Mesa Grande was my immediate thought for delicious, allergy friendly food, that everyone loves and they cater! Miraculously the team member who took my panicked phone call walked me through what to order and then contacted her manager to confirm the details. They made it happen! I ordered hard and soft shell tacos, chips with queso, guacamole, salad, and black beans. The Mesa Grande staff were able to get all the food made and loaded into my car in just 2.5 hours! This gave me enough time to grab party supplies, booze, dessert, and get to my moms house to set up before guests and the birthday boy arrived. The party was a huge success 🙌 My brother was shocked! The guests were well fed and happy. Mesa Grande saved the day. I cannot thank them enough or recommend them enough. In a time of social disconnection, difficulty, and hardship, Mesa Grande was instrumental in safetly bringing my family together.
Food was mediocre, for the prize I expected it to be a lot better and bigger portions. They are very stingy with their portions. For the money I spent here for two people we could’ve gotten better bowls at chipotle. That’s saying a lot.
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