Bought a vanity last night, got it home and it's damaged...by the looks of it they picked it up with a forklift and stabbed it...called them today and they won't take any money off of it cause it was a on sale item (sold as is...) said I could bring it back and exchange it but I live an hour away and it's not worth the gas to drive all the way back there...asked them if they could transfer one to a store closer to me and they said I have to order it online and exchange it at the store when it gets there...I would've been happy with a gift card for the damage to the item I bought...says right on the box DO NOT USE FORKLIFT!!!! 😡😡😡😡😡
Customer service is outstanding. Austen in lumber was courteous and professional. I've been in construction for decades, he knows his way around a tape measure AND a saw. He was willing to make 4 precise cuts for me. I'll be back!!
Excellent service today in the bathroom area. The supervisor was very helpful such a pleasant person who makes me want to continue to go back to this store..
Better than most of the big box chain hardware stores. Staff is sometimes hard to get a hold of, and it's a 50/50 chance whomever shows up knows anything about the department you are in.
Plenty to like. Gardening section has many plants and accoutrements to help with them as well as helpful staff. Hardware, cleaning supplies, lumber, plumbing, electrical, tools, appliances. Often seems to rely on self-checkout to the point that cashiers don't seem fully competent. Lately seems like more folks are around to help you out who are knowledgeable and willing to assist.
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