Strictly from a customer service perspective, Jesse was great. He called before he arrived, showed up on time, even took his shoes off at the door when he came in to give me the estimate! Also, as a widow, many contractors treat me as if I know nothing because I am a woman alone. Jesse was very respectful and informative. Hoping the roofing experience this spring is just as good!
Overall good experience - lengthy wait for the installation- which we were aware of up front. Crew that installed the roof was fantastic. Not in a huge hurry - felt like they were careful, attentive, timely and responsive. Jose was a great crew chief and his crew was respectful and hard working. Our original quote was off by a couple thousand dollars. That was not thrilling news, but Kangaroof absorbed some of the cost.
Dale called and explained he was running behind by just a few minutes. And it was only a few minutes and I thought the call was very thoughtful and respectful of my time. He was very professional, personable and very detailed in his estimate. He broke down the estimate for me and explained in detail. He explained their certifications and screening of their employees, which is also thorough. I will be using them to replace my roof.
We originally met with Jessie, who was awesome. He was on time, prepared, professional, and totally won us over. Any time we had a question, he got back to us quickly. When it came time to get our roof installed, the experience wasn't quite as good. The guys worked hard and everything looks high quality, but they didn't do a good, thorough job of cleaning up. They left a lot of debris in our yard and in our gardens. Some of that is to be expected, but we found cigarette butts in our driveway, flower beds, and worst, in our daughter's bedroom (we had skylights removed). That upset us the most, because it's a clear fire hazard. They ended up cleaning up the ones outside, but it took two days before they did. Had they done a better job cleaning up day to day, we would have been much happier.
Jesse was careful with the estimates. Erick was careful with the work and kept me informed. There was rain between when the roof work started but before it was completed. They made sure it was water tight before the rain came and let me know that I could call if there were leaks (there were not). They walked around before the work started to make so I could point out plants that I wanted them to work around. It has been a great experience.
For more information on our listings, advertising, coupons, and mailers, please contact us today!