My HVAC System shut down recently. Isaac Heating & Air Conditioning came to my home the next day and spent 2-3 hours troubleshooting the system. They identified the problem, fixed it and guaranteed their work. They were responsive, professional and explained to me every step they were taking. I highly recommend their service.
Had a brand new Lennox AC installed by Isaac in 2018. The interior evap coil now has a visible refrigerant leak that I have photos & videos of using soap/water to show the leak. Evap coil is still under manufacturer warranty, so it's covered for replacement. However, Isaac won't order parts until they come for a "diagnostics visit." This is fine, but they won't schedule that visit until 8 days from now - THEN, they'll order parts and schedule an install another week later. 14+ days to perform a warranty replacement for a broken AC. Meanwhile, it's 95° in my house, and they don't seem to care about that. Cool - thanks guys. Fortunately, Holbrook HVAC was able to come out on the same day, diagnose it, and they are ordering the parts to replace it -- all in less than a week, and well before Isaac can even come for their "diagnostic visit."
Overall Isaac and the techs are great just not yesterday. The techs were wonderful but scheduling and dispatch need improvement. No one ever told us that scope of a routine maintenance job would take 4 hours and 55 minutes starting at 3:15pm on Thanksgiving eve. No one told us that the tech who found the original problem and who we requested would not be on scene. We realize that the original tech had a medical issue several weeks ago, so we postponed the job so he could be present. Again, this job could have waited. Scheduling and dispatch need to communicate better with the customers.
Our furnace quit working late last night. We called Issac, they answered right away. The on call tech called back within 5 minutes. Walked us through everything on the phone and then said he could come out but that would just before costly. Said it could wait till the next day so we could avoid being charged more than necessary. Thank you for valuing my time and money. Will definitely continue doing business with people like this! Thank you!
Serviced and installed new expansion tank on our Combi-boiler system. Called with an earlier opening and arrived on time. Friendly and professional rep....I am at ease knowing Isaac has knowledgeable, experienced people that made sure my system is 100% and my family is safe and warm this winter. Thank you for all you do!! HIGHLY RECOMMENDED!! ☆☆☆☆☆
For more information on our listings, advertising, coupons, and mailers, please contact us today!