Our furnace quit working late last night. We called Issac, they answered right away. The on call tech called back within 5 minutes. Walked us through everything on the phone and then said he could come out but that would just before costly. Said it could wait till the next day so we could avoid being charged more than necessary. Thank you for valuing my time and money. Will definitely continue doing business with people like this! Thank you!
Overall Isaac and the techs are great just not yesterday. The techs were wonderful but scheduling and dispatch need improvement. No one ever told us that scope of a routine maintenance job would take 4 hours and 55 minutes starting at 3:15pm on Thanksgiving eve. No one told us that the tech who found the original problem and who we requested would not be on scene. We realize that the original tech had a medical issue several weeks ago, so we postponed the job so he could be present. Again, this job could have waited. Scheduling and dispatch need to communicate better with the customers.
Except for not keeping in touch with me as to the status of the second visit -just a phone call when the visit was a month later- I understand there could be delays just keep in touch during this period. The service was very good. The technicians were polite and professional. Would recommend.
Serviced and installed new expansion tank on our Combi-boiler system. Called with an earlier opening and arrived on time. Friendly and professional rep....I am at ease knowing Isaac has knowledgeable, experienced people that made sure my system is 100% and my family is safe and warm this winter. Thank you for all you do!! HIGHLY RECOMMENDED!! ☆☆☆☆☆
My HVAC System shut down recently. Isaac Heating & Air Conditioning came to my home the next day and spent 2-3 hours troubleshooting the system. They identified the problem, fixed it and guaranteed their work. They were responsive, professional and explained to me every step they were taking. I highly recommend their service.
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