We smelt gas when turning on the furnace ( water boiler ) earlier this week. I called Issac and they advised me to first call the gas company, and they would send out a technician as soon as possible. After a good cleaning and repairing some needed parts we are set for another season. What peace of mind. Thank you Issac!
They wanted to charge me $213 for a $53 dollar car battery for my generator. They claim their $203 battery will last 5 to 6 years - my $53 battery from Walmart lasted SEVEN years. Why would I pay more for less quality? The gentleman servicing the generator told me the generator needed a special battery and that I could not purchase it at Walmart. I asked him to look at the sticker on the battery, the one that said "WALMART". I then had him look at the year the battery was made. He did not know what to say other than, "I don't make the prices". He should know the type of battery, and Isaac Heating & Air Conditioning should know a 300% markup is excessive...and to think I pay a monthly fee for special reduced pricing. What would they have charged if I did not belong to this "Silver Club" program??? They service my generator yearly (I pay a monthly fee for special pricing and reduced house call service fee). Time to start looking elsewhere for better prices and the same (or better service). **************************************************************** UPDATE Don from Isaac did reach out to me by phone. He did listen to and understand my frustration. He stated I had some good teaching points for the future. First, the mechanics will be told that they can call the manager to see about reduced pricing since they are already on site and had the part with them (okay, makes sense). Second, it would have helped to know what brand of battery [Interstate] they use (makes sense so one could make a more educated decision [I know the cost of Interstate batteries]). Third, we did discuss some other "things" they may be changing in the future (to be seen). I am happy that Don reached out to me. The phone conversation did help Isaac Heating & Air Conditioning to have a chance to resolve some of the issues.
Had a brand new Lennox AC installed by Isaac in 2018. The interior evap coil now has a visible refrigerant leak that I have photos & videos of using soap/water to show the leak. Evap coil is still under manufacturer warranty, so it's covered for replacement. However, Isaac won't order parts until they come for a "diagnostics visit." This is fine, but they won't schedule that visit until 8 days from now - THEN, they'll order parts and schedule an install another week later. 14+ days to perform a warranty replacement for a broken AC. Meanwhile, it's 95° in my house, and they don't seem to care about that. Cool - thanks guys. Fortunately, Holbrook HVAC was able to come out on the same day, diagnose it, and they are ordering the parts to replace it -- all in less than a week, and well before Isaac can even come for their "diagnostic visit."
Overall Isaac and the techs are great just not yesterday. The techs were wonderful but scheduling and dispatch need improvement. No one ever told us that scope of a routine maintenance job would take 4 hours and 55 minutes starting at 3:15pm on Thanksgiving eve. No one told us that the tech who found the original problem and who we requested would not be on scene. We realize that the original tech had a medical issue several weeks ago, so we postponed the job so he could be present. Again, this job could have waited. Scheduling and dispatch need to communicate better with the customers.
Our furnace quit working late last night. We called Issac, they answered right away. The on call tech called back within 5 minutes. Walked us through everything on the phone and then said he could come out but that would just before costly. Said it could wait till the next day so we could avoid being charged more than necessary. Thank you for valuing my time and money. Will definitely continue doing business with people like this! Thank you!
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