I’m a retail store owner. Our AC was not working on both of our RTU’s - our other provider was struggling to give attention to us for a 2 week period - which is unacceptable being a 7 day a week retail store and providing a premier shopping experience to our clients. Also no one could source the part without waiting at least a week for install. Within 24 hours of me emailing Dalton - they came out, sourced a part and came back for a 2nd trip at the end of the same day to make sure we had AC for our weekend. They really were extremely professional and customer service oriented. The admin team was fabulous and the tech Steve was very caring, polite and did a great job installing our new condenser motor. If you are in businesses and frustrated with your current provider - you need to give the Dalton team a shot - A+++ I will be trying them for my home as well!
Really awesome. So personable. Honest and up front about all options. No pressure, no lying. Repairs on an ancient furnace seemed silly, but they didn't lean on us to replace it and gave us pricing for all options. We went with a new furnace. Install was smooth and professional. Done in about 6 hours removal of old and install of new. Clean work. Darren, the owner was the one who came during our emergency Sunday and he waived that call for us. They sent us a handwritten thank you card with our warranty info after our payment cleared. You won't get that with the big red I in Rochester - you know the company i mean! Dalton didn't try to scam me. Great experience. Call them before you call the big companies.
These guys are super-reliable and reasonably priced. And local, professional, and courteous. I can’t recommend them enough.
I just had a new furnace, AC, and heat pump installed. From beginning to end, the service team at Dalton has exceeded all expectations. They are professional, courteous, and responsive to all requests. They are extremely knowledgeable and work with the customer to come up with the best possible solutions. I highly recommend Dalton for all of your heating and cooling needs and have become a life-long customer due to this experience!
Tech was able to come out much faster than anyone else during a hot spell. He was here less than an hour and was able to fix air conditioning. He explained the problem and was very knowledgeable. They were very reasonable compared to the last company I had used. Highly recommend this company and I will be using them regularly for service. I never write reviews but this company was fantastic from start to finish!!
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