**I normally don’t post reviews, but this was a must.** If you want subpar service and horrible customer service, then this cleaning company is for you. If I could give negative stars, I would! Janie could not be any worse of an owner/service provider. At the second scheduled appt, she arrived 40 minutes late and left within the hour. She did not complete the service as agreed upon during the first visit. I simply requested that she move items on the vanity and kitchen counter as they were missed during the first visit. Instead of addressing the issue, she became defensive. She was rude and highly unprofessional towards me and my family. Just like her unprofessionalism, her work was also subpar. She neglected to attempt to remove mildew and soap stains along the bathroom (see pictures). She informed me that she “tried” to clean the bathroom; however, when I cleaned it using Lysol bathroom cleaner, the mildew and the stains were removed. When I emailed the company about my concerns and frustrations toward the service provided, Janie responded to the email by denying further cleaning services to the home. Isn’t that excellent customer service for you?!? I would never recommend this company. Stay away!
Terrible! I contacted the company for window and gutter cleaning and gutter repair early March 2022 hoping to get on their schedule sometime before the end of May. They cleaned the gutters few months later (which is fine-I get the staff shortage issues) had to send additional 23 emails to try and schedule the windows. In June I gave up and had another local company do the work. Mid October I get a Google meet invite (??) that they are coming to clean the windows and fix the gutter about 8 months late. No thank you. Communication with this company is an absolute nightmare. Unresponsive and rude. Take your money elsewhere.
Yesterday was my first house cleaning appointment with the Castle crew. It is truly an understatement to say they did an excellent job. My house sparkles. I am a retired, elderly (82) widow and live with my sweet, but perpetually shedding, sheltie. Paw prints on the floors – gone! Dog hair in the rugs – out! Kitchen and bathrooms sanitized – hooray! What a good feeling to know that my house is clean, and especially that I don’t have to worry about cleaning things that I can’t/shouldn’t do or reach. Many thanks to the Castle crew. Gratefully, Patricia Redwine
Rich was friendly and prompt with his communication. He showed up on time and ready to tackle the task. I would recommend Castle Services to anyone in need of a reliable repair company.
We're very happy to recommend Castle Services. Rich recently installed a screen door in our home. This is the third one we've had for that entryway, the first two being installed by other contractors, and Rich did the best job by far. We couldn't be happier with the work he did for us. Rich and Jane are great people and a pleasure to do business with, and we wouldn't hesitate to recommend their services to anyone.
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