Castle Services of Ithaca, LLC

950 Danby Rd ste 25, Ithaca, NY 14850, USA

About Castle Services of Ithaca, LLC

4.5 / 5

from reviews

Is this your business?

    Eva Havle
    -
    November 06, 2022

    Terrible! I contacted the company for window and gutter cleaning and gutter repair early March 2022 hoping to get on their schedule sometime before the end of May. They cleaned the gutters few months later (which is fine-I get the staff shortage issues) had to send additional 23 emails to try and schedule the windows. In June I gave up and had another local company do the work. Mid October I get a Google meet invite (??) that they are coming to clean the windows and fix the gutter about 8 months late. No thank you. Communication with this company is an absolute nightmare. Unresponsive and rude. Take your money elsewhere.

    Jill S.
    -
    December 07, 2021

    **I normally don’t post reviews, but this was a must.** If you want subpar service and horrible customer service, then this cleaning company is for you. If I could give negative stars, I would! Janie could not be any worse of an owner/service provider. At the second scheduled appt, she arrived 40 minutes late and left within the hour. She did not complete the service as agreed upon during the first visit. I simply requested that she move items on the vanity and kitchen counter as they were missed during the first visit. Instead of addressing the issue, she became defensive. She was rude and highly unprofessional towards me and my family. Just like her unprofessionalism, her work was also subpar. She neglected to attempt to remove mildew and soap stains along the bathroom (see pictures). She informed me that she “tried” to clean the bathroom; however, when I cleaned it using Lysol bathroom cleaner, the mildew and the stains were removed. When I emailed the company about my concerns and frustrations toward the service provided, Janie responded to the email by denying further cleaning services to the home. Isn’t that excellent customer service for you?!? I would never recommend this company. Stay away!

    Kevin Evans
    -
    March 31, 2022

    Rich was friendly and prompt with his communication. He showed up on time and ready to tackle the task. I would recommend Castle Services to anyone in need of a reliable repair company.

    Linda Miller
    -
    August 16, 2020

    We're very happy to recommend Castle Services. Rich recently installed a screen door in our home. This is the third one we've had for that entryway, the first two being installed by other contractors, and Rich did the best job by far. We couldn't be happier with the work he did for us. Rich and Jane are great people and a pleasure to do business with, and we wouldn't hesitate to recommend their services to anyone.

    Terry Ruger
    -
    August 10, 2020

    Right from the start and throughout the entire project Castle did an outstanding job communicating. They asked questions and offered suggestions for resolving our plumbing project. Prior to their arrival I asked for some additional work, which Rick came prepared and took care of everything in one visit. Rich showed up on time, shared insights on how to save money, and quickly took care of each project. We had one minor issue with the plumbing after Rich left and he returned promptly the next morning to resolve the issue. We wish we had found Castle Services prior to now as they are efficient and communicate well, which we have not found with any previous contractors. Great Job!

    Castle Services of Ithaca, LLC

    Our Address

    950 Danby Rd ste 25, Ithaca, NY 14850, USA

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