Burris Plumbing & Heating

182 Old Stage Rd, Groton, NY 13073, USA

About Burris Plumbing & Heating

4.4 / 5

from reviews

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    Michael Barth (Spirrwell)
    -
    September 30, 2022

    EDIT: I just wanted to come back here and mention that they never ended up fully fixing our furnace. When we called back quite some time later they were still apparently waiting on parts. Our furnace was fully fixed by somebody else. Below is the original review, but take it for what it's worth. The original review was a year or so ago from this edit. We have an electric furnace. A heating element was running while the blower was off. It did take some time before they were able to come, like 3 weeks-ish for the appointment. Though it is getting to be Winter, so it's understandable. They showed up on time. I really really appreciate places like these making appointments. We have had far too many instances with other places that just show up whenever, that don't communicate when they can't come and just ignore our calls. They were able to get us so at least one heating element was running properly, and we need to wait for new parts, but we have heat now and we're grateful for that. They also didn't try to salesman us with other unrelated work which is something I really appreciate. We've had other people come in to look at replacing subfloor for example and they wanted to fix some other issue outside our house and included that in a quote. Overall I'm very grateful and happy. I think there have been other instances before this where we've tried to contact Burris and have gotten no response. That's the number one thing I feel like places need to improve on, and that's just communicating with their customers. But the person that came to do repairs was nice, honest, and got us to a point where we don't have to freeze, so again, I'm very grateful. Thank you!

    Brian Arcangeli
    -
    May 03, 2022

    Awesome professional guys Jason,Nick and Bill did a great job putting in a new pump in the well & a new pressure tank as well. Highly recommend this outfit Burris plumbing & heating for any plumbing or heating issues you have.

    Carol H.
    -
    April 16, 2022

    We have used Burris for over a decade for both heating and plumbing & plan to continue!. Great professional service. On the occasion if running late staff from the office will call to let you know.

    BuenasNoticiasdeIL
    -
    October 07, 2020

    These people saved me big time. I had called Comfort Technology and got scammed. Comfort double charged me for a simple maintenance and broke pieces of the piping and didn't want to fix it. Instead, they accused of suing me and places leans on my home when I didn't want to pay their needless service fee. Burris, on the other hand, charged me no service fee and they treated me fair and FIXED my dripping furnace. They were kind and professional. You can trust this company. They have my total support. Thank you Burris!!!!

    Kellie L
    -
    October 19, 2018

    Especially in light of great reviews and high recommendation from our contractor, we are very disappointed. We started calling over a week ago regarding a leaking water tank. We had an appointment for 1-3pm last Thursday, but received a call around 2 that it needed to be changed to 3-5pm. Then we received a call close to 5 stating they were not able to come that day. When asked if they could come out on Saturday, the receptionist didn't think so, but told us to call back the next am (Friday). We did and were told they could not do Saturday, but would come Tues am between 9-10. We again arranged schedules and transportation. By 10am noone had arrived or called. We called and left a voicemail. I called on Wednesday and spoke to someone around noon who stated she would speak to Jim and call me back. After no response, I left a voicemail that afternoon. It is now Friday am and still no response or explanation :(.

    Burris Plumbing & Heating

    Our Address

    182 Old Stage Rd, Groton, NY 13073, USA

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