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I worked with Aaron to have 4 heat pumps installed in my home. It’s an expensive project to have anyone perform, but I was extremely satisfied with the the guys that did the did the installation. They were professional and did a really good job. They paid attention to the details , like making sure everything is level and centered, so the work was not only done technically well but looked really good too. I talked to a number of companies/individuals for this job and was impressed with how promptly these guys came out, gave me a quote, and got the work scheduled/completed. Very knowledgeable and also they did all the paperwork to ensure I get the associated rebates (about 3500) for this job. If you don’t know someone in the industry it can be difficult to determine if you’re getting qualified professionals at a reasonable rate. I vouch for these guys on both counts. If you need a heat pump I would definitely give them a call.
This company has given me excellent repair and installation service on a quite a few occasions. In fact my family which has been in construction and Real Estate in Ithaca for nearly a century has used them regularly. They also have service available at emergency hours for Regular customers. The technicians are knowledgeable and did not try to sell me something I didn’t Absolutely have. They scheduled a routine call for me really quickly one time when one of my Clients needed something done immediately to get their house sold when every other company said I’d have to wait a week or more. When I did have a problem come up one time on a job, they promptly responded to my concerns and rectified the problem.
They are great. I woke up in the morning with my furnace not working. I called them up and they said they would get someone out as soon as they could as they had a busy schedule already. I was up and running again before the end of the day. Thank you so much. Heat is great.
They came out to inspect my heating system and replaced the expansion tank in December 2019. In January 2023, just over 2 years later, the expansion tank had two links.I called to see if there is a warranty at least on the parts and they said only 1 year. I would expect something like that to last more than 2 years. The original one was in there for over 10.
I had used Donohue-Halverson several yrs ago for some leaking pipes, and they were fast, thorough, and professional. Last month I called them around 1 PM for an old water heater, that was only making lukewarm water. I expected to hear that they could come out in a few days or so, but they were able to get someone over 30 min later (and not as an emergency call). They looked things over, and gave me a very reasonable quote for a new one. Again I thought they would schedule it for a later date, instead they said they could do it that afternoon. They left to get the new water heater and some necessary parts, and by 5:30 the new one was up and running, the old one was out of the house, and the basement area was cleaned up. They were great, and as before, fast(very), thorough, and professional. Will use them again, and recommend them to anyone who asks.
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