The tow driver was great today! My insurance company said it would be almost 2 hours before they could get a driver to come get us, but he was there in maybe 30 minutes. He took great care of us. I sincerely hope I never need another tow anytime soon, but if I do I'll be sure to call him
Once again I am stunned again by Union Street Automotive, very honest people who charge fair prices. My sister brought her car back to union street after having an issue with leaking fluid related to another shops repair job, the mechanics at Union Street did dye tests and figured out it was simply some loose bolts. If you're worried about a shop trying to pressure you into maintenance you don't necessarily need or doubt their integrity look no further. Union Street Auto has your back!
I used them for a tow through Geico. The positive : Owen was very helpful and got my car where it needed to go and followed up with me as requested. The bad : the dispatcher needs a crash course in bedside manner. Good lord. He needs to be taught how to deal with people who are stressed out over whatever is going on with their car. He was irritated and talking down to me from the first call. Yes I called several times and wanted updates - I was getting conflicting texts from Geico about the status of my tow. He was irritated I didn’t inherently trust him to get the job done - I’ve never used or heard of your business and you are towing my brand new 40K car that I had to leave at a gas station , yea I’m gonna be following up and watching closely. A little compassion for a stressed out person would go a long way. There’s too much anger in this world. Being in car repair and towing you are going to have to deal with stressed out customers. Please learn how or go work a job where you don’t have to interact with humans.
They towed my BMW list a part to my front bumper will not help me and owner was rude! I am telling Geico to never use this service for towing again TERRIBLE!! NOW I HAVE TO FIND THE PART TO MY BUMPER BECAUSE YOUR INCOMPETENTS!!!! TERRIBLE CUSTOMER SERVICE!!!!!!!!
Recently moved to Newark and was hoping to find a good honest place for auto service.They took me on short notice, diagnosed the problem and only did what was needed. Found my place
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