I have been bringing my truck to Prichard for six years and have spent thousands of dollars over that time, as well as recommending them to family and friends. I used to think they were honest and professional before my last experience. I had my truck towed there after it broke down and was told that they would be able to check it out within a week so I rented a car from them in the meantime. Flash forward three weeks later, they haven’t even looked at it yet. Ultimately it took them five weeks to look at my truck at which point they told me it was my power steering and that I needed new lines put in (quoted me $200). That’s fine, I tell them to go ahead and replace. I don’t hear back from them for another month. I call to check in (at this point they’ve had my truck for over 2 months), at which point they told me it wasn’t the power steering but they haven’t taken any further steps to diagnose the problem. They recommend scrapping the truck and buying a new one (without ever diagnosing what was wrong). Needless to say I found a different shop that had no issues servicing my truck in a timely fashion. They did some body work on the undercarriage and it’s running like a dream now, no thanks to Pritchard. The Pritchard service team was very rude to me on the phone on multiple occasions. I don’t understand why they would treat a long term customer so poorly. Needless to say, I will not be back. There are so many auto repair shops in Ithaca—don’t give Pritchard your business.
Love Pritchard! Bought my car there and got an extended service contract. I drop my car off with a wishlist, they get back to me efficiently by phone with a work plan and time estimate. Pricing is competitive and transparent. They are personable and remember us between visits. So much better than M*guire in every metric.
I seriously cannot recommend Pritchard Auto enough!!! I had been hunting for the perfect car for more than 6 months, after a shady experience with another dealership, the next day I came across Dan and his team. I called about a car and an hour later walked onto that lot and found MY car. Dan was so helpful and friendly, Matt has been patient and attentive to all of my needs, and the entire team just does a wonderful job. This family owned dealership has definitely earned its great reputation and I could not be happier with my purchase and experience from Pritchard Auto. They are transparent and honest, have some of the best prices around and really make you feel cared for. A month after purchasing my vehicle the owner Bill gave me call, as if we were old friends, just to check up on me and make sure I was satisfied with my new car. You won’t get a better experience than this, if you’re looking for a great car and a team that will continue to take care of you, start with Pritchard Auto of Ithaca!
We purchased our vehicle here after a terrible experience with the only other dealership(s) in town, when I remembered my parents doing so 40+ years ago when we lived in Ithaca during my childhood. Dan was SO helpful with the vehicle purchase, we love our car, and have had fantastic service experiences since then. Always friendly, professional, and most importantly, competent, skillful expertise. Cannot recommend enough.
Phenomenal service! I had an issue that I’ve been experiencing that required a body shop consultation. I was able to be seen immediately & the kind staff was able to help me right away when other body shops quoted me $400+ dollars to do what they were able to do in less than 5 minutes. I will happily be taking my business there in the future.
For more information on our listings, advertising, coupons, and mailers, please contact us today!