Precision Pool and Spa

388 Mason Rd #1B, Fairport, NY 14450, USA

About Precision Pool and Spa

4.8 / 5

from reviews

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    November 04, 2021

    We are so glad we chose Precision Pool & Spa to install our beautiful, custom Gunite pool! These folks are top notch professionals. They show up when they say they're going to, they were respectful of our property and they did an amazing job! Dave & his crew were great to work with and went above & beyond every step of the way. Danielle was wonderful and kept us informed during the entire process. GREAT family-owned & operated business. They care about their business and their customers and that is reflected in the quality work they provide. Just really good people to work with - Highly recommend!

    Justin Hamilton
    August 16, 2022

    Best in the business. Time and time again we have called on Precision Pool and Spa to build custom pools and spas for us on our single family custom home building and renovation projects. They continue to amaze our team as well as our clients. Their can do attitude and ability to customize just about anything pool or spa related has never failed us. When I decided to put in a custom pool and spa at my own home is was an easy choice to call on the professionals at Precision. They have fulfilled a lifelong dream of owning a pool that my family will enjoy for so many years to come. Thank you to the entire team at Precision for all you do.

    May 10, 2022

    Precision has really turned around my pool experience. We bought our home in march and I whole heartedly was upset it had a pool but the wife loved the home so we bought it. All my concerns turned out to be true when everything that could go wrong, did. We were grandfathered in with another company (I won't name them out of respect) that handled the pool for the previous owners. That company genuinely didn't seem to care and didn't make us aware of issues, didn't communicate with us, etc... I was genuinely researching filling in the pool and being done with it. My wife convinced me to give another company a try and Precision was able to fit us in. From the very beginning they have been amazing. They will come multiple times a week to make sure the pool is perfect, that the machinery is function properly, let me know if I need to add some water to the pool... so to speak frankly, they do it all. I genuinely love having the pool now and having one has become a luxury instead of a burden. I know they are pretty full clientele wise and were barely able to squeeze us in but if they have an opening you will kick yourself for not jumping on their list. 10/10 would recommend

    joshua miesch
    October 05, 2022

    I always appreciate a company who has the owners direct involvement overseeing every project. Customer service was great- Danielle and Dave are great people to deal with. Highly recommend them for any future pool projects.

    Dave Lelonek
    July 12, 2022

    Called to inquire about gunite pool repairs, equipment replacement, etc. Would be a large costly job. Spoke with Jade (sp?) and provided all of my information. She was to speak with service and get back to me. A week later, no return call. Called again and spoke with her mother, the owner Danielle. Gave all of my information again. The entire tone of the call was not customer serving but rather "they will see if the job is good for them". This seems to be the norm in the gunite pool industry - not enough providers for the work and they all think they are doing you a favor. This may very well be a good builder but they need to go to customer service school and learn they are nothing without customers. No customer should need to call twice or provide information twice. EDIT - response to owner's response: No, I would not want you to commit to something you could not do but that does not excuse the behavior I experienced. It's very unprofessional to take a potential customer's information, promise a call back and totally drop the ball. The total attitude of your wife was that if you were interested it was like doing me a favor. If you were not busy and needed the work, I bet the tone would be a lot different. Humility would be a good start for good customer service.

    Precision Pool and Spa

    Our Address

    388 Mason Rd #1B, Fairport, NY 14450, USA

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