Sales person was very knowledgeable and there was no pressure to buy. The hot tub sale, model availability, features and 0% financing became the deciding factor for our purchase here.
The team at Pettis truly stands behind their products it is not just sales pitch!!! Their service department is top notch in their responsiveness, approach to technical problem solving, and explaining their reasoning for their solution for correcting the problem. It is especially helpful when speaking with female customers and not talking past them. Dale you and your team are to be commended!!! Thank you. Kim
I would highly recommend Pettis for their product ( above ground pool) and service. We were especially happy and impressed with the installer- Paul Hanselman- who installed our pool with efficiency and expertise- he removed our old pool and installed our new pool within 2 days and was the hardest worker we have ever seen!! We love our new pool!!
Pettis built our pool last summer during quarantine. They helped us make the best of a bad situation. The owner even gave us an amazing deal on a hot tub to help compensate us even though the construction delays were not their fault at all. We were thrilled with all of the contractors Pettis sent to our home and today we have a beautiful inground pool because of their hard work. Kelli at Pettis is by far one of the best customer service reps that we’ve dealt with on any project. She has helped us with a few minor issues, customer service has been outstanding. Several of our family friends have built pools with competitors and after listening to some of their stories we’re happy we chose Pettis!
Purchased new house that had used this company for years so we went with them. It's been a nightmare since the improperly opened our pool and never pulled up our pool history. It's as if they have no record keeping of the pools they service. Takes over 3 days and multiple calls to get intouch with anyone. Anf then again get put off. If you are thinking about using them go else where as there customer service is horrible.
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