Referred by Crossfield Heating and Cooling, I scheduled someone from your team to give me an estimate on a water heater replacement last Monday, June 13th at my condo in Brighton. Setting up the appointment was super easy, the operator I spoke to (I think her name is Monica) was very friendly, and helpful. When the technician showed up, he was friendly at first but then he came off as annoyed after seeing the location of the water heater. On his way out the door after giving me the estimate, he told me how he was not a fan of condos, which made me feel pretty awkward. I interpreted his words, and body language as in Penfield Plumbing & Heating was not a fan of earning my business. Therefore, I decided to give the project to a different company.
Just had Aaron at my home. Excellent technical knowledge and very personable!
The technician was great explained everything cuz I had no idea what any of it was.
We have been using Penfield Plumbing ever since we moved to Rochester in 2019. They are wonderful. We have had them work on small projects from installing a new garbage disposal to a more complicated shower plumbing project. So far we have had John and Bryan out to do the service calls. Both are so nice, professional, and do great quality work. Booking an appointment is very easy and often our scheduled service date gets moved up which is always appreciated. We highly recommend them.
Aaron did a great job on my new water heater. He arrived at my house at 830 and was done by noon and there were a few added items besides the water heater. He was very friendly and answered all of my questions. I was impressed and if the owner sees this please commend Aaron on his work. Thanks so much guys im sure I will be calling you again in the future.
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