Second time we have gotten stuck in Ithacs. These guys have given great service and reasonable pricing. They have always provided several options and performed work in a timely manner. Highly recommend
I have been taking my cars to Patterson's for many years, and I have never been anything but grateful for their service. I appreciate that they often alert me to possible repairs that might be coming up within the next year, so I can plan for them. They explain the details in clear language, without making me feel like I'm an idiot about cars (an experience I have had at other repair shops). Setting up appointment has always been very easy, and they are wonderful about accommodating my schedule. Finding a good auto repair shop is almost as valuable as finding a good doctor, and I am happy that Patterson's has been part of my life for the past 20 years.
Patterson's has always been reliable, honest, and fast. Everyone is really nice to work with. They explain problems well and give options. When other places couldn't solve more technical issues or could, but taking much longer or at a high price, Patterson's was always able to solve them faster and correctly the first time. I feel comfortable taking all our cars here over other places in Ithaca, especially for more than an oil change!
We have been bringing our cars to Patterson's for many years. They do excellent prompt work. They are always able to tell us what needs immediate fixing and what other options would work. They look for used parts if you want or supply new parts quickly if that is what is best. They are honest. They are knowledgeable. They are kind. They take good care of their customers. I am so grateful to have a repair shop which I can always trust to do the best work for our car. Thanks Patterson's
I've taken two of my vehicles (a 1966 Jeep and a 2007 Toyota FJ Cruiser) to Patterson's: I'm pleased with the quality of the work, the fair rates, and the communication. As you read the rest of this review, it might be helpful to know that I do much of my own auto repairs but have limited time, tools, and even knowledge to do all the repairs needed on my own vehicles. For my two vehicles, Patterson's has been my go-to shop from 2015 - the present. I've previously tried a dealership in town, a muffler shop, and another independent auto repair shop. Patterson's is by far the best. What makes Patterson's different--and, in my opinion, superior? Patterson's has the best communication of any service station I've ever used for my vehicles. Via phone calls and/or text messages, I get updates at all the critical points in the process: 1. Beginning: when I drop my vehicle, Patterson's is clear about when they expect to get to my vehicle. 2. Middle: I receive an estimate before work begins and get updates along the way when things go as planned or when Patterson's finds additional issues. Patterson's asks whether I want to proceed if the costs will exceed what we've already discussed. 3. End: I get a clear indication of exactly when my vehicle is ready and how much the work cost. Thank you, Patterson's, for the great work. I'll return as needed. With thanks, Jess
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