Amazing business, service and customer support. I needed to get my airducts cleaned immediately as I got asthma from cat dander in new apartment I moved in. The customer support team is amazing, quick responses (many other businesses I called for a quote in Rochester area didn’t even bother to get back to me). On the spot were heavily booked when I needed urgent cleaning and they managed to make an early appointment due to cancellation. The mechanic showed up right on time for appointment, was very respectful and got the air ducts cleaned in time. The whole process was extremely smooth and I was prepared for the cleaning. Definitely would recommend this place if you looking to get your air ducts clean.
I usually don’t review businesses I’ve used, but In this case I feel I must. I think this company is great! On the Spot Cleaners is an outstanding business that not only delivers what it promises, they go way beyond that. This is a rare quality today when contracting for anything. From the prompt arrival to the cleanup, the whole experience with On the Spot Cleaners was fantastic. I had my air ducts cleaned and the team was not only very thorough, they were courteous, respectful, and just great to work with. Also, when it’s sometimes next to impossible to get to even speak to a company owner, I had personal and undivided attention from the owner of this company.
I would like to thank On the Spot Cleaners for there excellent service in cleaning our carpets prior to selling our home. We had some concerns re first cleaning and we contacted them and the came back twice re different carpets to reclean areas of concern and they looked beautiful when done! I appreciated their willingness to make it right and was very pleased with their customer friendly service!
They did a great job cleaning all my carpets when I moved into my new house. They were very respectful of my furniture and home. I would highly recommend them.
The stained carpets in our newly purchased home now look brand new thanks to Dennis at On The Spot Cleaners. I sent an email through their website during the weekend to inquire about scheduling an appointment. I recieved not only a call back the next business day, but an email from an actual human shortly after sending the initial email assuring me my message was recieved and I would get a call during business hours. We scheduled carpet cleaning for Friday 10/21, but OTSC reached out due to a cancelation and got it done today 10/13! Now we can move in even sooner and enjoy our fresh start on incredibly clean floors. Thank you so much.
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