I've always used Juno's when I've needed replacement cabinet glass or shelves. I overlooked my last experience, when I called to place an order, and it was never placed. Called back a week later to see if it was ready and there was no record of the order. Now, in the past few weeks, I've been trying to place an order - called, emailed, faxed - I got a quote and asked them to proceed. Then, total silence. It's been two weeks since the last response from them. I'll be shopping elsewhere at this point.
My insurance wasn't being cooperative (taking way too long to give me the information that I needed to have my windshield replaced) and they still took my car in and took care of my problem. Also, The woman who helped me out with my appointment and concerns with my insurance was also very nice, understanding and definitely helpful! This company replaced my windshield with the accurate timeframe and did a great job as well. I would definitely go back to them again!
I had a windshield break and filed a claim w/my insurance company. The claims processing center allowed me to schedule an appointment for mobile repair and I chose Juno's due to the fact it was local, and I try to give my business to small, local companies when possible. I set an appt. for the next day, but never heard a thing and Juno's did not show. Enter the weekend so I called Monday to see what was up. They said that the receptionist was on vacation and their email was down. Girl told me she'd try to get me in tomorrow (Tuesday) and she would check with her boss and let me know...if they could not do Tuesday we'd schedule. She said she'd call me back in one hour. Well it's about 36 hours later. Decited to go w/Safelite, windshield going in Wednesday. Customer service is key, people!!!!
I've ordered a few different times from them. They are friendly, do a good job and stand by their work. Yes, the owner is lax on when he comes in, but it looks like they recently hired someone who is punctual now to run the front desk, and she is very helpful.
Mike did a beautiful job replacing our windows!
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