Joe and his crew always go above & beyond for me & my girls. I had previously hired him to complete an excavation project & trusted him to later install our in-ground pool the summer of 2020 during all the chaos. I was very impressed with how professional & hard working they all were from start to finish. The construction process was easy, a bit messy but also very exciting & fun to watch without getting our hands dirty ourselves. My girls & I were very happy with the result, we couldn't wait to jump into our new pool! We knew we couldn't have done it without Joe & his crew. My backyard is my favorite place to escape after a long day & my only regret is that I wish I would've done this sooner! Thank you Joe & JBC for all you do!!!
I have mixed feelings about the company. When they started it was very efficient and they really do awesome work. Everyone was very professional and friendly when on-site. Once the pool was in the ground though the communication became very frustrating. It took multiple texts, calls and e-mails before getting any response if at all sometimes. Just a quick text with timeline updates would have made a world of difference instead of just having no one show up when we were told they would. It was also frustrating that other people who had left reviews as ‘customers’ that I reached out to ended up being family and/or friends. The pool looks great and we are mostly happy with how everything turned out. Compared to other horror stories I have heard, they are well above average. If they can get their communication with current customers at a better level the company will be even more amazing to work with.
I would NEVER recommend JBC Pool Company LLC . They told us for 8 weeks that they were coming to install our pool (originally 1-2 weeks). They no call no showed last week, and when I reached out again today I was informed they sold their above ground pool installation to a new company. Are you kidding me???? I'm glad we just wasted the last 8 weeks waiting on something that was never going to happen. Please spread the word that this is the most unprofessional company I have ever dealt with.
Wonderful company to work with, very personal and detailed work! Thank you, crew, for all you did at our home 🏡
Professional, responsive and highly recommend! They are wonderful to work with!
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