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Jay and Dennis are fantastic. The did a remarkable job with my basement bathroom and sewer line. They did not leave one stone unturned. Very knowledgeable. Explained to me what they were doing and why ever step of the way. Pricing was reasonable. If your looking for a plumber that you can trust and doesn’t take short cuts then you need to call HOMETOWN PLUMBING.
We have used Hometown Plumbing multiple times now and have had nothing but excellent service! Their response time was quick and they were quick to get to us for our plumbing issues. They were very professional and polite the entire time. They were also kind enough to fix another small problem we had that we didn’t report in the original call. We highly recommend them to anyone with plumbing needs!
Had a toilet that wouldn’t stop leaking into our new floor regardless of how many times I tried the ole DIY method. Called Jay, and he sent Dennis out in a timely manner. Dennis was not only able to solve our issue, he even gave me tips on the best tools/products to use in the future. I would highly recommend Jay and Dennis from Hometown Plumbing for all of your plumbing needs.
HONESY, COMPASSION, PROFESSIONALISM. WE HIGHLY RECOMMEND Mr. JAY FEATHERLY AND HIS TEAM, HOMETOWN PLUMBING!! 1. One early Friday morning, I went to take care of a patient at her home in Canadaiqua. My parent's husband already set up an plumbing repair appointment as they could not have hot water. 2. A plumbing staff from the Superior Plumbing Services was waiting for me. He told me that he could not repair the in-direct water heater. 3. Since my patient's husband was at work, I had to make many phone calls to find a plumbing expert. 4. Before I found Mr. Jay Featherly Hometown Plumbing, There was only one option from another plumbing company. The other company said my patient had to pay $180 additional after hour service fee because the plumbing staff could come after 4 pm. 5. In that situation Mr. Jay Featherly was truly a GODSEND. When I explained him the situation of not having hot water for a few days and possibly upcoming weekend days. 6. Mr. Jay Featherly made time to come over immediately. He diagnosed the detailed problems and repaired the in-direct water heater promptly. We has hot water right away. Mr. Jay Featherly also gave us his referral in checking the heating and cooling system in order to prevent a future problem 7. With great gratitude, we asked for the cost of repair. Surprisingly, Mr. Jay Featherly mentioned we do not need to pay him because it was a simple problem for him to repair. My patient, her husband and I all were very touched with Mr.Jay Featherly's professionalism and honesty. Thank you so much, Mr. Jay Featherly Hometown Plumbing!!!!!!!
Jay is a fantastic plumber who knows his trade extraordinarily well. We lost water from our well on a Sunday night. Jay personally answered our initial call to Hometown Plumbing on Monday morning. He was clear about his ability to come to our remote location within 24 hours. His communication before our appointment was professional and matched his level of service when he arrived to our property. Jay easily diagnosed our problem with the pressure tank and ensured that all other equipment was functioning correctly. He obtained the needed parts that day and completed the repairs in only a few hours. Jay identified additional issues, explaining their impact on our water supply. Not only did he fix our pressure tank, he also repaired the system in a way that increased our water pressure. The kitchen sink, the shower, and the outside hose now have sustained pressure like we've never had before. Going the extra mile, Jay took a sample of our water to investigate his ability to install a water treatment system that will allow us to drink our well water. Communication with him has, again, been professional. He genuinely loves the challenge our well water brings. He seems as excited about improving our well system as much as we are. I trust Jay to bring us the same attention and excellence he brought to our emergency situation. Jay is someone that I would invite into my home time and time again for plumbing repairs. In addition to his excellent work ethic, Jay is just such an easy person to speak with about plumbing or the many animals he cares for in his personal life. He brings the same care and patience to his jobs that he offers to his animals.
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