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I worked with Aaron to have 4 heat pumps installed in my home. It’s an expensive project to have anyone perform, but I was extremely satisfied with the the guys that did the did the installation. They were professional and did a really good job. They paid attention to the details , like making sure everything is level and centered, so the work was not only done technically well but looked really good too. I talked to a number of companies/individuals for this job and was impressed with how promptly these guys came out, gave me a quote, and got the work scheduled/completed. Very knowledgeable and also they did all the paperwork to ensure I get the associated rebates (about 3500) for this job. If you don’t know someone in the industry it can be difficult to determine if you’re getting qualified professionals at a reasonable rate. I vouch for these guys on both counts. If you need a heat pump I would definitely give them a call.
They quoted me $150 per hour to inspect a furnace and did not make it clear that they would charge for travel time from their shop in Ithaca to Groton NY. The repairman they sent out didn’t get the address right when they put it in their GPS and they called me and I had to give them directions. They ended up charging me $344 for a service call. When I called to ask for them to reduce they bill, the woman on the phone debated with me and said they did have to travel a half hour (they only spent 25 minute at the property), her tone and unwillingness to consider their repairman error angered me and she said she would not lower the bill because of my attitude. My family had done business with this company since the 1960’s, I have referred them business in the past, I will not recommend their services again. When I told the woman this she said she didn’t care.
I had used Donohue-Halverson several yrs ago for some leaking pipes, and they were fast, thorough, and professional. Last month I called them around 1 PM for an old water heater, that was only making lukewarm water. I expected to hear that they could come out in a few days or so, but they were able to get someone over 30 min later (and not as an emergency call). They looked things over, and gave me a very reasonable quote for a new one. Again I thought they would schedule it for a later date, instead they said they could do it that afternoon. They left to get the new water heater and some necessary parts, and by 5:30 the new one was up and running, the old one was out of the house, and the basement area was cleaned up. They were great, and as before, fast(very), thorough, and professional. Will use them again, and recommend them to anyone who asks.
Efficient and friendly team.
Highly recommend. Professional and prompt!
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