Castle Services of Ithaca, LLC

950 Danby Rd ste 25, Ithaca, NY 14850, USA

About Castle Services of Ithaca, LLC

4.5 / 5

from reviews

Is this your business?

    Kevin Evans
    -
    March 31, 2022

    Rich was friendly and prompt with his communication. He showed up on time and ready to tackle the task. I would recommend Castle Services to anyone in need of a reliable repair company.

    Kimba1981
    -
    March 10, 2021

    Trust, Quality, and Commitment from a great team. Immaculate service at a reasonable price.

    Jill S.
    -
    December 07, 2021

    **I normally don’t post reviews, but this was a must.** If you want subpar service and horrible customer service, then this cleaning company is for you. If I could give negative stars, I would! Janie could not be any worse of an owner/service provider. At the second scheduled appt, she arrived 40 minutes late and left within the hour. She did not complete the service as agreed upon during the first visit. I simply requested that she move items on the vanity and kitchen counter as they were missed during the first visit. Instead of addressing the issue, she became defensive. She was rude and highly unprofessional towards me and my family. Just like her unprofessionalism, her work was also subpar. She neglected to attempt to remove mildew and soap stains along the bathroom (see pictures). She informed me that she “tried” to clean the bathroom; however, when I cleaned it using Lysol bathroom cleaner, the mildew and the stains were removed. When I emailed the company about my concerns and frustrations toward the service provided, Janie responded to the email by denying further cleaning services to the home. Isn’t that excellent customer service for you?!? I would never recommend this company. Stay away!

    Ruth Slator
    -
    October 21, 2020

    Rich was prompt to both appointments with me. Did excellent work and was very professional. Will ask them to do my more for me in the future.

    Sned Acres
    -
    October 26, 2020

    Castle Services cleans our Air B&B for us and goes above and beyond to make sure everything is perfect for our guests.

    Castle Services of Ithaca, LLC

    Our Address

    950 Danby Rd ste 25, Ithaca, NY 14850, USA

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