1) I recently brought in my Mercedes Sprinter because an ABS sensor went out generating a cascade of engine error messages. I also needed an alignment and specified that my four tires should be balanced. Autoworks billled me $1.8 hours to do the engine diagnostic (something I'd done in 5 minutes using my Mercedes diagnostic kit) and then charged me 2 hours to install the new $249 ABS part; a total of 3.8 hours labour at $90 per hours. When I picked up the van they told me they were unable to align the vehicle (they had said they could) and never bothered to balance the four wheels. I was out a total of $667.40 for this extremely expensive repair. 2) While picking up the vehicle I asked about two minor body work issues. The body shop quoted me $8-900 and when I asked to schedule the work, the manager said I'm going to quote you "$1,000 just to be sure". I had the work done elsewhere for $500. I can't speak to the quality of Autoworks work, but I can speak to their obscenely high pricing for "labor". Will never go there again!
Extremely unhappy with their service and I highly recommend you avoid their shop. I took my car in for a clutch replacement, which is a big job. Made an appointment for early morning on a Tuesday hoping they could do it in a day but aware that it might not be ready until Wednesday. This was what they told me to expect. They didn't even start on it until Thursday afternoon, and it wasn't ready until the following Monday. I'm really not sure what the word "appointment" means to them.... When I finally got the car back, the steering was out of alignment. This is because the ball joint has to be removed and later reinstalled during the clutch repair. The car had been fine before I brought it in but after I got it back the steering wheel didn't point straight ahead when driving in a straight line. I called them and the owner denied that it was possible to re-assemble the ball joint wrong and alter the alignment because it is held in with a single bolt. In fact it is held in with three bolts holding a sliding plate and you have to mark the location of the plate before removing the bolts, and take care to put it back in the exact same place. This is common knowledge to mechanics. The owner refused to look this up in service manuals, or to simply look at the ball joint to confirm his mistake.Eventually they agreed to fix the alignment, I brought the car in, waited while it was done, and when they said it was done I test drove it and it was still misaligned. They continued to assert that it was impossible for them to have messed it up in the first place, refused to test drive the car themselves to confirm it was still misaligned, and then openly accused me of trying to gyp them out of a free alignment. I lost more wages (I had to take time off from work every time I went there) than an alignment is even worth. They refused to do the alignment again, saying I would have to make another appointment and bring it in again the following week because they were too busy. In short, they kept my car five days longer than expected because they made scheduling errors, they did the work improperly, they refused to promptly fix their work, and they accused me of trying to rip them off. I lost hundreds of dollars in lost wages and Uber expenses because of the delays and repeat visits, and they never did remedy the work. I had the alignment done by a reliable shop later, and just took the loss. They were unreliable, incompetent, dishonest, and insulting to me and I would never consider ever having any work done there again.
Poor customer service, my car was there for weeks before they completed a repair estimate. It’s a Geico authorized shop but i would not recommend to anyone. Talked to Mike multiple times, he gave the same response every time that they will work on it, just to get you off the phone. Do not drop your car there for anything service.
It feels like there is something wrong with my car every 3 thousand miles since I started taking my car here. I don't drive my car much as I travel, I feel the poor state of my car is their responsibility, and won't even offer to make it right. There's been a few times I'm pretty sure they didn't even do the work agreed on, costing me more money in the short run. Tried to charge me twice on a part they replaced twice, and then the second time didn't align my car, forcing me to buy new tires I JUST BOUGHT 3k miles ago. The messed up part was it's not even the original part that they said was wrong with it. And by all the post here, I think it's time to get a hold of the BBB. Imagine how much they're ripping off all the college kids.
Had tires from Tire Rack delivered here as they were listed as an authorized local installer. My wife had the car at the appt on time, and after an hour, they refused to put the tires on unless they did a front end alignment. They basically held the car hostage until she agreed to this upsell, taking advantage of a female customer. Do not go here to have your tires installed. Totally BS.
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