I have used this service on several occasions. Their service is fine. However, their pricing in my opinion is outrageous. For the last service the repair man was finished in less than an hour, and I was charged over $500.00 for a job that was not a major undertaking. As I stated, my issue is not with their service but with their charges. I am done using AP and I will explore other plumbers for the next job.
The AP Plumber assigned to my house was John and he arrived right on schedule. He was extremely professional and polite. I had a difficult plumbing issue that was very hard to find. He was focused and determined and found the problem. He then gave me an accurate appraisal of the situation and proceeded to do the work as stated. He is a master of his craft. He also looked at my outdoor faucets and quickly repaired them just by tightening them. He could have done anything and charged me anything and yet treated me fairly. He gave me an estimate on a new garbage disposal. He was sure to put on his floor protector “booties” even after I told him it wasn’t necessary. Over all he was a class act and I would recommend him and AP Plumbing completely. Top shelf !!
Great experience with a few different technicians, as well as all office staff. Professional, courteous and efficient.
Ap plumbing is a wonderful company I like working with them as a general contractor.
Strongly Do Not Recommend this company and its services! I called due to our tankless hot water heater leaking and requiring the heater exchange to be replaced. The first tech that was dispatched was not certified to do Tankless so they had to reschedule me to another day. When the next service guy (Adam) came I felt extremely pressured to buy a whole new hot water tank, until I repeatedly explained mine is under warranty and the manufacture has been great in giving me parts under warranty (for 12 years). He then proceeded to “fix” our tankless hot water heater. The entire time he was swearing and pounding items, and after 3 hrs he came upstairs slamming doors and stomping across the floor. He then proceeded to state the tankless hot water heater was mess and I need a new unit. When asked what was wrong and what was needed he refused to answer and just say there were leaked. He requested I pay him $1400 and that a new one would be ½ the price… I called the manufacture and was on the phone with them for 3 hours debugging trying to find out what the issue was because of the leak.. every C Clamp was installed in properly resulting in water spraying all over me, safety sensors where not attached, and many pieces where now missing / taken. I called another company to come address and they stated that AP in properly put installed numerous items including fans, screws, and sensors. The unit was fixed and cleaned up in 3 hrs with this other company. I do not trust or recommend this company, I escalated to numerous service managers and the owner, after 2 days of escalation they extended their apologies and decided not to charge me but I was left for almost a month without Hot Water due to additional damaged parts from this installer..
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